Privacy notice
Customer Privacy Notice
Last updated: September 2026
This privacy notice tells you what to expect us to do with your personal information when you use thepoliceexitmanual.com.
Contact details
Email: connor@thepoliceexitmanual.com
What information we collect, use, and why
We collect or use the following information to provide goods and services, including delivery:
- Contact details (your name and email address)
- Purchase history
We collect or use the following information to understand how the website is used:
- Website user information, including user journeys and cookie tracking
We collect or use the following information to deal with queries, complaints or claims:
- Contact details and anything you include in your message
In practice this means the following. If you buy the manual, your name and email address are collected as part of that purchase so we can deliver it to you and keep a record of the sale. Payments are processed by Payhip, which handles your card details directly under its own privacy notice, so we never see or store them. Website usage information is collected through Google Analytics, and only if you accept cookies. If you contact us, whether by email or by using the contact form on the site, we hold your name, your email address and your message for as long as it takes to deal with whatever you have raised. Messages sent through the contact form are delivered to us by Web3Forms, a third-party service that receives the submission and relays it on to our inbox. We do not run a mailing list, we do not send marketing, and we do not sell your data to anyone.
Lawful bases
Under UK data protection law we must have a lawful basis for collecting and using your personal information, and the basis differs depending on what we are doing with it.
For your name, email address and purchase history, our lawful basis is contract, because we need this information to sell and deliver the manual to you. For keeping records of transactions after the sale, our lawful basis is legal obligation, because tax law requires us to retain them. For Google Analytics, our lawful basis is consent, which you give by clicking Accept on the cookie banner and can withdraw at any time. For dealing with queries and complaints, whether they reach us by email or through the contact form, our lawful basis is legitimate interests, specifically our interest in responding to people who contact us about the product.
Your data protection rights
Your rights include the following:
- Right of access — ask for copies of your personal information.
- Right to rectification — ask us to correct information that is inaccurate or incomplete.
- Right to erasure — ask us to delete your personal information.
- Right to restriction — ask us to limit how we use it.
- Right to data portability — ask us to transfer your information to you or another organisation.
- Right to object — object to our use of your information where we rely on legitimate interests.
- Right to withdraw consent — withdraw consent for analytics cookies at any time.
Some of these rights are limited in practice. Where we are legally required to keep a record of a transaction for tax purposes, we cannot delete it on request until that retention period has expired, although we can restrict how it is otherwise used. The right to object applies only to information we handle on the basis of legitimate interests, which here means correspondence rather than purchase records.
To make a request, email us at the address above. We will respond within one month. You can read more about your rights on the ICO’s website.
Where we get personal information from
Directly from you.
How long we keep information
- Financial and transaction records, including the name and email address attached to a purchase: 6 years, as required for tax purposes.
- Correspondence, including messages sent through the contact form: for as long as needed to resolve the matter, then up to 12 months.
- Website usage data (Google Analytics): up to 14 months, then deleted automatically.
- Cookie preference: stored in your browser until you change or clear it.
Sharing and overseas transfers
We do not sell your data. It is handled only by the services that run the site: Google Analytics (usage statistics), Payhip (purchases and payment processing), Web3Forms (delivery of contact form messages) and Namecheap (hosting). Some of these may process data outside the UK, including in the EU and the United States, under safeguards approved for UK data transfers.
Cookies
- Your preference: when you choose Accept or Decline, that choice is saved in your browser so you are not asked again. It is not used for tracking.
- Google Analytics cookies (such as
_ga): set only after you click Accept. If you Decline, they are never set.
You can change your choice at any time using Cookie settings in the footer.
How to complain
If you have any concerns about our use of your personal information, please contact us first using the email above. You can also complain to the ICO at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, or by calling the helpline on 0303 123 1113. Details are at ico.org.uk/make-a-complaint.
Changes
If this notice changes, the updated version will appear here with a new date.